Privacy notice

Who is responsible for your information

Mathew Best is the data controller for personal information handled by Mathew Best Coaching.

Information I may collect

• Your name, email address, telephone number and booking details.
• Information you choose to provide about your goals, work, family circumstances and current training.
• Health and readiness information needed to coach you safely, if you decide to become a client.
• Contract, payment and accounting records.
• Basic technical and security information created by the services used to run this website and communicate with you.

How and why I use it

I use personal information to respond to enquiries, arrange consultations, decide whether a service is suitable, deliver agreed coaching or workplace sessions, manage payments and records, and protect the security of the business.

The lawful basis will normally be taking steps at your request before a contract, performing a contract, complying with a legal obligation, or a legitimate interest in operating and protecting the business. Where health information is requested, I will explain why it is needed and ask for explicit consent before using it.

Who it may be shared with

Information is shared only where needed with service providers used for email, scheduling, video calls, administration and payment, including Microsoft 365 and Calendly. It may also be shared with professional advisers or public authorities where required by law. I do not sell personal information.

International services

Some technology providers may process information outside the UK. Where this happens, I use providers that apply recognised safeguards for international transfers.

How long it is kept

General enquiries are normally kept for up to 12 months. Client, contract and accounting records may be kept for up to seven years after the relationship ends where needed for tax, insurance or legal purposes. Health information is reviewed and removed when it is no longer needed.

Your rights

Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, transfer, or object to its use. You may withdraw consent at any time where consent is the basis used.

To make a request, email hello@mathewbest.co.uk. You can also complain to the Information Commissioner’s Office.

Children

The services are intended for adults aged 18 and over. I do not knowingly collect information from children through this website.